Intake Coordinator

POSITION: Intake Coordinator
JOB TYPE: Permanent, Full-Time
LOCATION: Winnipeg, Manitoba
SALARY: $49,715.74 - $70,761.01

ABOUT THE POSITION:

Under the direction of the Administrative Manager, the Intake Coordinator serves as one of the first clinical points of contact for clients at KIDTHINK Children’s Mental Health Clinic Inc. (KIDTHINK). This role assesses client eligibility using standardized screening tools and other relevant information, conducts and coordinates the intake process for referrals, and provides administrative support for intake-related tasks across programs and staff. The Intake Coordinator’s responsibilities align with and support KIDTHINK’s Mission, Vision, and Values.

RESPONSIBILITIES:

• Preforms in-depth intake processes for referrals including initial referral screening, conducting triage and screening calls with clients to determine service needs, collecting and accurately identifying relevant information based on the client’s representation of information.
• Assesses appropriateness and eligibility of referrals for Kidthink services.
• Ensures all appropriate documentation is collected and filed in EMR to complete the client intake process.
• Connects referrals to external resources or other service providers as needed.
• Assist clients in completing intakes.
•  Coordinates intake availability of mental health providers and assigns new cases.

QUALIFICATIONS:

EDUCATION/CERTIFICATION:

• Bachelor’s in Psychology, Social Work, Counselling or other comparable field.
• Licensed with applicable professional designation.
• An equivalent combination of training, education and experience may be considered.
• Training and Certificates in the following are preferred: Emergency First Aid, NVCI and ASIST.

REQUIRED KNOWLEDGE:

• Knowledge of intake, crisis intervention, creating safety plans, triage, and/or system navigation.
• Understanding of clinical skills in the mental health assessment and treatment of children as well as their families.
• Knowledge of mental health conditions and illnesses, including signs, symptoms, treatment, and prognosis of mental illness and emotional distress.
• Understanding of cultural diversity, including Indigenous perspectives and experiences.
• Understanding of intervention modalities, including brief treatment, such as cognitive behavioural therapy, dialectical behavioural therapy, and motivational interviewing.
• Knowledge of The Personal Health Information Act, The Mental Health Act, The Child and Family Services Act, and all other relevant legislation.
• Understanding of Manitoba’s health and social welfare system.

SKILLS:

• Excellent oral and written communication skills, with proficiency in English.
• Demonstrated ability to listen effectively.
• Strong organizational skills and excel in time management practices.
• Ability to deal with people in distress, de-escalation skills.
• Ability to prioritize and meet deadlines.

EXPERIENCE

• Two years of related experience.
• Working experience in a health care or mental health facility, organization or agency.
• Experience in mental health intake and triage of clients.
• Experience in providing basic service consultation to a variety of referral sources.
• Must have legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

WHAT WE OFFER

• A flexible working environment, supporting work life balance.
• A balanced work schedule with administrative time and direct service time.
• Organizational culture that fosters individual performance and professional development.
• Opportunity to work within a supportive multidisciplinary professional environment.
• Extended health and dental benefits, including long term disability.
• Paid leaves for vacation, wellness days and 12 paid general (statutory) holidays per year.
• RRSP matching.

About KIDTHINK Children’s Mental Health Centre Inc.

KIDTHINK is a Manitoba-based, non-profit children’s mental health clinic located in the heart of Winnipeg. Our mission is to improve the lives of children and their families by providing timely, mental health care tailored to the needs of each child and their support system.
We specialize in evidence-based treatment and assessment services for children 12 years and under, emphasizing strength-based, culturally sensitive, and trauma-informed approaches. Our commitment extends beyond the child to include parent coaching, mental health support for caregivers, and outreach services to enhance the child’s community connections.

At KIDTHINK, we’re proud to be a creative, innovative, and forward-thinking organization. By joining our organization, you become part of a group that shares the responsibility of ensuring children can access the resources they need to promote health, well-being, and optimal development, while making a meaningful impact in the lives of children and families in our communities.

KIDTHINK is committed to advancing equity and addressing systemic barriers to participation. We align our practices with the Manitoba Human Rights Code, the Accessibility for Manitobans Act, and the principles of the Truth and Reconciliation Commission of Canada: Calls to Action. Our commitment extends to creating opportunities for underrepresented groups and ensuring everyone is treated with dignity and respect. We actively encourage applications from individuals who reflect the diversity of the communities we serve, including those self-identify as First Nations, Métis, or Inuit; members of racialized communities or Persons of Colour; 2SLGBTQQIA+ individuals; and/or persons living with disabilities. Accommodations are available upon request to support equitable participation.

Thank you for your interest in joining KIDTHINK. Please note that only candidates selected for an interview will be contacted.

Please send cover letter and resume to admin@kidthink.ca by Friday, February 21, 2025.